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Frequently Asked Questions

 

Stone & Quartz Questions

Will the countertop have a laminated edge and do I need a sub-top?

How thick is 3cm?

Can I put hot things on stone or quartz?

Will granite or quartz chip?

Will my quartz countertop (Cambria, Zodiaq, etc) be seamless?

Can I have an integrated sink with my quartz countertop (Cambria, Zodiaq, etc)?

Will quartz products vary in color?

 

Solid Surface Questions

Does my Corian (or other solid surface) countertop need a sub-top/buildup?

How thick will my Corian (or other solid surface) countertop be?

Can I put hot things on Corian (or other solid surface)?

Will Corian sinks stain or crack?

 

Template Questions

What is a template & what happens at template?

Can I layout my templates on the stone?

What do I need prepared for template?

 

Installation Questions

How long does a countertop installation last?

Will the countertop installation be noisy/messy/smelly?

 

 

Stone & Quartz Questions

 

Will the countertop have a laminated edge and do I need a sub-top?
The thickness of all our stocked stone and quartz materials is 3cm. This provides an edge that requires no sub-top buildup and no seamed edge lamination.

 

How thick is 3cm?
3cm is equivalent to almost 1 1/4 inches. It is about the thickness of a half dollar coin standing on edge.

 

Can I put hot things on stone or quartz?
Generally, stone and quartz are very heat resistant but it depends on “how hot” of an object. A tea kettle or a hot dish out of the microwave is typically not a threat but a 450 degree pot from the oven can cause damage. It is always better to be safe rather than sorry so we recommend the use of a hot pad.

 

Will granite or quartz chip?
Under normal use it is unlikely that your granite or quartz countertop will chip. Obviously, the edges are more susceptible to chipping than the middle of the top and if struck with enough force (for instance a heavy pot) a chip can occur. Such occurrences are not covered by any manufacturing warranty but are usually repairable depending on the size of the chip.

 

Will my quartz countertop (Cambria, Zodiaq, etc) be seamless?
Quartz is manufactured and installed just like granite, so if a seam is required it will not be seamless in the way that solid surface countertops are. We do our best to avoid the use of seams whenever possible but sometimes it is necessary and our seams are consistently the best in the industry.

 

Can I have an integrated sink with my quartz countertop (Cambria, Zodiaq, etc)?
There are no integrated sink options available for quartz in the market. For quartz countertops we recommend an Eclipse stainless steel sink.

 

Will quartz products vary in color?
Quartz countertops are composed of 93% natural quartz. Variation in the natural stone (quartz) color, pattern, size, shape and shade, are inherent and unique characteristics to be expected with quartz products.

 

 

Solid Surface Questions

 

Does my Corian (or other solid surface) countertop need a sub-top/buildup?
Fine Line Pacific supplies standard buildup support for solid surface materials. This is always evaluated at the time of template.

 

How thick will my Corian (or other solid surface) countertop be?
The material itself is 1/2 inch thick but the edge is laminated to 1 1/2 inches.

 

Can I put hot things on Corian (or other solid surface)?
All acrylic or polyester solid surfaces are susceptible to damage from heat. Hot frying pans, dishes from the oven, warming trays and the like can scorch or fracture the surface. We recommend the use of trivets or a hot pad when setting hot objects on your countertop.

 

Will Corian sinks stain or crack?
Corian sinks are made from the same high quality acrylic material as the countertops. They are stain resistant and very durable but not 100% impervious to staining or cracking. Since Corian is non-porous, stains are usually surface stains and can be buffed out with a Scotch Brite pad. Cracks are rare but are usually caused by repeated heat stresses (i.e. pouring a vat of boiling pasta into a colander) so we recommend tempering your sink by running hot water from the tap before pouring boiling water down the drain.

 

 

Template Questions

 

What is a template & what happens at template?
A template is a cardboard cutout of what your new countertops will look like. During this appointment, a template specialist will review all the details of your job and answer any final questions you may have before your countertops are produced.

 

Can I layout my templates on the stone?
There are many factors that go into choosing the correct placement of your countertop geometry on the stone slab and aesthetics are certainly one of them. We are always sensitive to aesthetic concerns and do a great job of avoiding the less pleasing areas of a slab but we do not layout templates on individual slabs of our stocked Classics series stones. If you are concerned about how your templates will work with the specific aesthetics of a slab, we recommend the stocked Exotics series stones. Each Exotics job receives a computer generated layout for your approval before the countertop is fabricated.

 

What do I need prepared for template?
Please have your countertops cleared prior to the template specialist’s arrival and have all sinks, faucets, soap pumps, hot/cold water dispensers, cooktops, dishwashers, refrigerators and any other appliances on site. Also, a decision maker over the age of 18 must be present for the duration of the template, which typically lasts approximately 2 hours.

 

 

Installation Questions

 

How long does a countertop installation last?
Installation times vary greatly depending on the type of material, layout of the job and levelness of the cabinets. On average, a solid surface installation will last 3-4 hours and a stone or quartz job 4-5 hours.

 

Will the countertop installation be noisy/messy/smelly?
Yes, yes and yes. While we use the utmost care to install your countertops, there are loud tools required to complete the job. We have dust collection systems but no installation process is 100% dust free. You may want to drape or cover areas to contain the dust to the construction area. We will leave the jobsite in “broom swept” condition. There are often chemicals used to install as well. Epoxies and other glues can have a strong odor but are not a health concern with an open window.

 

 

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